FAQ

What insurances do you accept?

MCHC takes most major insurances including Medicaid, Medicare, Buckeye (HMO plans), CareSource (HMO plans), AultCare and many more. If you do not see your insurance listed, please call the office to verify whether MCHC is a provider for your insurance plan.

MCHC Canton (Main): 330-363-6242
MCHC Magnolia: 234-386-0306
MCHC Gonder: 330-639-1071

We are not a provider for The Ohio Bureau of Workers’ Compensation.

I do not have insurance. Can I receive care at MCHC?

Yes. MCHC provides care to everyone regardless of ability to pay. We have a sliding scale fee program based on income and family size. If you need more information, please call 330-363-4363 to speak with our insurance specialist.

When are you open?
Canton Office Hours of Operation:
Magnolia Office Hours of Operation:
Gonder Office Hours of Operation:
Do you provide medical care to infants and children?

Yes. We provide care to children in our Family Medicine department.

What do I need to bring to my appointment?

Please provide the following items at every appointment:

How do I schedule an appointment?

Call the location you would like to be scheduled at select the option for appointments.

MCHC Canton (Main): 330-363-6242, press 2 for an appointment with Internal Medicine or Family Medicine, press 9 to schedule an appointment with OB/GYN
MCHC Magnolia: 234-386-0306, press 2
MCHC Gonder: 330-639-1071, press 1

How do I reach MCHC after the office is closed?

Call 330-363-6242 our answering service can contact the on-call provider for any medical issues afterhours.

How do I get my prescription refilled?

It is important that you request medication refills before you run out of the medication. Please call the office you see to leave your refill request. Be prepared to provide your first and last name, the name of your pharmacy, the name of the medication and a phone number where we can reach you with questions. Please allow two business days for us to process your request.

MCHC Canton (Main): 330-363-6242, press 3
MCHC Magnolia: 234-386-0306, press 1
MCHC Gonder: 330-639-1071

You may also contact your pharmacy to request a refill. The pharmacy will send MCHC an electronic refill request.

If you are requesting a refill for narcotics or opioids, the law requires that you pick up a written refill request at our office.

Are you accepting new patients?

Yes, please call the location you would like to be seen at to schedule an appointment. We will schedule an appointment with a provider who is accepting new patients.

MCHC Canton (Main): 330-363-6242, press 2 for an appointment with Internal Medicine or Family Medicine, press 9 to schedule an appointment with OB/GYN
MCHC Magnolia: 234-386-0306, press 2
MCHC Gonder: 330-639-1071, press 1

Where do I park?

Canton Office: Free patient parking is provided in the lot next to our building on Clarendon Avenue. You will be given an exit voucher at the time of your appointment.

What is your cancellation policy?

If you need to reschedule your appointment, please call us at least 24 hours in advance.

MCHC Canton (Main): 330-363-6242, press 2 for an appointment with Internal Medicine or Family Medicine, press 9 to schedule an appointment with OB/GYN
MCHC Magnolia: 234-386-0306, press 2
MCHC Gonder: 330-639-1071, press 1

Where is the MCHC Pharmacy Located?

It is located in the waiting area of My Community Health Center Canton office.

What are the Pharmacy hours?

MCHC Pharmacy is open 8:30-5 Monday through Friday. Pharmacy is closed for lunch from 12:30-1 p.m.

Does MCHC Pharmacy deliver?

Yes, we do FREE prescription delivery to those within a 20 mile radius of MCHC on Wednesdays between 11 a.m. and 4 p.m. The driver will call or text you before the delivery to give you a 30-minute window. You must be present at home to receive and sign for your prescriptions.