FAQ
What insurances do you accept?
MCHC takes most major insurances including Medicaid, Medicare, Buckeye (HMO plans), CareSource (HMO plans), AultCare and many more. If you do not see your insurance listed, please call us at 330-363-6242 to verify whether MCHC is a provider for your insurance plan.
We are not a provider for The Ohio Bureau of Workers’ Compensation.
I do not have insurance. Can I receive care at MCHC?
Yes. MCHC provides care to everyone regardless of ability to pay. We have a sliding scale fee program based on income and family size. If you need more information, please call 330-363-6242 and ask to speak with our insurance representative.
When are you open?
Our hours of operation are:
- Monday - 8 a.m. to 5 p.m.
- Tuesday - 8 a.m. to 5 p.m.
- Wednesday - 8 a.m. to 7:30 p.m.
- Thursday - 8 a.m. to 5 p.m.
- Friday - 8 a.m. to 5 p.m.
Do you provide medical care to infants and children?
Yes. We provide care to children in our Family Medicine department.
What do I need to bring to my appointment?
Please provide the following items at every appointment:
- Photo ID.
- Insurance cards.
- List of medications.
- Co-payment (if applicable).
How do I schedule an appointment?
Call 330-363-6242 to schedule an appointment.
How do I reach MCHC after the office is closed?
Call 330-363-6242. We have an answering service that can contact the on-call provider for medical issues after hours.
How do I get my prescription refilled?
It is important that you request medication refills before you run out of the medication. Please call 330-363-6242 and ask for the prescription refill line. Be prepared to provide your first and last name, the name of your pharmacy, the name of the medication and a phone number where we can reach you with questions. Please allow two business days for us to process your request.
You may also contact your pharmacy to request a refill. The pharmacy will send MCHC an electronic refill request.
If you are requesting a refill for narcotics or opioids, the law requires that you pick up a written refill request at our office.
Are you accepting new patients?
Please call the office at 330-363-6242 to schedule a new patient appointment at MCHC. We will schedule an appointment with a provider who is accepting new patients.
Where do I park?
Free patient parking is provided in the lot next to our building on Clarendon Avenue. You will be given an exit voucher at the time of your appointment.
What is your cancellation policy?
If you need to reschedule your appointment, please call us at least 24 hours in advance.
